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Customer Service

Fast, Friendly Help for Your Flights – Available 24/7.

 

Call Now: (888) 217-5476

Frequently Asked Questions

Find quick answers to common reservation, cancellation, and change questions — and call our Customer Service number for fast, personalized assistance anytime.

How can I change or cancel my flight?

You can change or cancel your flight online through My Trips before departure. Fees or fare differences may apply.


For quick assistance, call our Customer Service number. Call Now: (888) 217-5476

Can I cancel a Basic Economy ticket?

Basic Economy tickets are non-refundable and non-changeable, except within the 24-Hour Risk-Free Cancellation period. After that, you may receive an eCredit minus any cancellation fee.


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Why is there a fee to change my flight?

If your new flight costs more than your original, you’ll pay the price difference. Some tickets may also have change fees depending on route and fare type.

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Can I get a refund if my flight is canceled or delayed?

If your flight is canceled or significantly delayed, you may be eligible for a full refund or an eCredit.


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When should I call instead of making changes online?

Call us if you booked with miles, travel with an infant, bought from a third-party site, or need help using an eCredit.


Our Customer Service number is here to help. Call Now: (888) 217-5476

How do I make same-day flight changes?

Eligible tickets may allow same-day changes if seats are available.


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